News

Welcome to our news site where we share what in the Contact Centre Industry is of interest.

Covid-19 Stats and Links
Covid-19 Stats and Links

Coronavirus data reveals how COVID-19 is spreading in Australia. Illustrates we are in the early phase of spread in Australia. Australian HealthHealth Direct, includes a symptom checkerWorld Hea…

Philippines Offshore Contact Centres Closing.
Philippines Offshore Contact Centres Closing.

March 17 Manila lockdown cripples businesses after President Duterte considering further drastic measures to control virus. Large Australian companies offshoring their work to these locations a…

Covid-19 Meat Raffle
Covid-19 Meat Raffle

In typical Australian fashion, we take every opportunity to get a laugh out of sensitive topics. Covid-19 did not scale. See the image above, a classic Aussie raffle meat tray at a local club even got…

Covid-19 leads to Call Centres Closing
Covid-19 leads to Call Centres Closing

The Verizon Call Center in Elgin, South Carolina, has been temporarily closed. The company says an employee tested positive for the coronavirus.  In response, Working-At-Home contact centres a…

Workforce Moving to Teleservices
Workforce Moving to Teleservices

As face to face jobs reduce, these activities will shift to new contact centre services that do not require personal contact. Post pandemic, while customer habits will have changed to accept many of t…

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